🔄 Return, Exchanges & Cancellations

💳 PAYMENT

At DRAGON BALL SHOP, we offer secure and convenient payment methods:

  • 💳 Credit Cards (Visa, MasterCard)
  • ⚡ PayPal (fast & secure checkout)

All transactions are encrypted to ensure your safety.

🔐 POLICY AGREEMENT

By placing an order, you confirm that you have read, understood, and agreed to the following policies.

📦 RETURNS (Saiyan Protection Policy)

We accept returns only if the issue is caused by us, including:

  • Wrong item delivered
  • Damaged or defective product

✔ Return Requirements:

  • Proof of purchase (receipt/order confirmation)
  • Item must be unused and in original condition

📩 To request a return, contact us at:
support@dragonball.com

⚠️ Customers are responsible for return shipping costs.

💸 REFUNDS

Our refund policy lasts 30 days from the shipped date.

If 30 days have passed, we unfortunately cannot offer a refund or exchange.

🔄 Refund Process:

  1. Item is received and inspected
  2. You will receive an email confirmation
  3. Refund is approved or rejected
  4. If approved → refund is issued to original payment method

⏳ Processing time:

  • Bank processing: up to 5 business days
  • Credit card providers may take additional time

If you have not received your refund:

  1. Check your bank account
  2. Contact your card provider
  3. Contact your bank

Still no refund? Contact us:
📩 support@dragonball.com

❌ ORDER CANCELLATION

You may cancel your order within 24 hours of purchase.

⚠️ A 1.5% processing fee will apply to cancellations.

After 24 hours, orders cannot be canceled as they enter processing.

🔁 EXCHANGES

If you wish to exchange an item:

We will guide you through the exchange process.

📞 CONTACT US

🐉 DRAGON BALL SHOP
📍 6481 W 77th St, Los Angeles, CA 90045, USA
✉️ support@dragonball.com
📞 +1 (800) 832-9419